Frequently Asked Questions | FAQ
Can I call to make changes to my policy?
Yes. Our representatives are available to help you on +233 302 751 333
What is your call center number?
You can reach us on +233 (0) 302 751 333
Is my payment accepted immediately?
Yes, If you make payment online, using mobile money transfer, visa cards, master cards, bank transfer, speed banking and Mpower. Please indicate your option
Could my rate change after I receive a quote?
Several factors could account for a change in the rate between the time you receive your quote and the time you decide to purchase your policy. These factors may include but not limited to: A revised rate due to loss ratio of that particular class of ...
What are Schengen States?
Schengen is the name applied to a series of agreements that eliminate border controls between most but not all European countries. The governments of the following countries have signed the Schengen agreements: Austria, Belgium, France, Germany, ...
What is Temporary total disablement?
A state in which an insured has sustained injury which makes him/her totally disabled for a period. In this case the insured is expected to be able to work again after some time.
What is Permanent total disablement?
It is a state where an insured as a result of an injury becomes permanently disabled from pursuing his/her usual occupation.
What is Liability?
The state of being legally responsible for something e.g. responsibility for damage caused to other people’s property or injury to their bodies. These are the liabilities transferred by insured’s to their insurers.
What is a Deductible?
It is normally a large excess. The insured cannot claim loss amounts which fall within the deductible.
What is an Excess?
The first part of a claim which the insured is expected to bear. It is usually a fixed amount or a fixed percentage of a claim.
What are General Businesses?
They are non-life products, i.e. motor, fire, accident, engineering, bonds, marine and aviation etc. These policies are mostly annual policies.
How do I Select an Insurance cover?
Selecting an appropriate insurance cover for yourself, your property or business requires professional advice. This is so because there are various policies that provide cover in various ways. Let’s know your needs first so as to advice you ...
What are the types of Insurances available?
Star Assurance Company Limited provides varied insurance products tailor-made to suit your need. Click here to find out more about our products.
Who needs insurance and When?
Everybody needs insurance. In all aspects of our daily life, at home, at work, on the street etc. we undertake risks. Insurance exists to cushion us against the financial burden that would arise should a mishap occur. Hence the need to take insurance ...
What is a Peril?
A contingency that gives rise to a loss e.g. fire, flood, earthquake etc.
What is Indemnity?
It is the financial compensation that is adequate to put an insured in the same financial position after a loss as he/she was before the accident. Insurers in order to indemnify an insured may at their option pay cash, repair, replace or reinstate ...
What is an Insurance Policy?
It is a legal document which specifies the details of the insurance contract. the type of policy, period of insurance, the insured, the extent of cover terms and conditions among others are specified clearly. It is an evidence of the insurance ...
Who is a Third Party?
A third party is any person or entity other than the Insured and Insurer who obtains benefits under an Insurance contract.
Who is an Insured?
A person/institution in whose name the insurance policy is written.
Who is a beneficiary?
The person or entity who is paid the proceeds under the insurance policy.
What are the circumstances under which a claim maybe repudiated?
When the peril which caused the loss was not covered under the policy or when the loss was not covered by the policy terms and conditions.
Who can make a claim?
The policy holder, insured or the caretaker of the vehicle or the beneficiary.
How to make non-motor claim?
Notify the insurer immediately the loss occurs.(Failure to report on time may lead to repudiation of the claim) Visit the insurance company offices, your broker, agent or the company’s website for relevant claim form. Complete and return same to the ...
Claims
Insurance claim, just like any accident are inevitable. When it happens these steps should be followed; Quickly inform us about the loss by logging into e-insurance, phone call, email or in person As much as possible provide every accurate detail ...
Basic principles of insurance
UTMOST GOOD FAITH – This is a duty upon the proposer to reveal all material facts about the proposed risk. A material fact is one which would influence the mind of a prudent underwriter in deciding whether to accept a risk or not and on what terms. ...
Main categories of insurance
Life Assurance Non-Life Assurance general business)
Brief definition of insurance
Insurance is simply a legal contract between an insurer (Star Assurance Co. Ltd) and insured whereby in exchange for premium, the former promises to compensate the latter for suffering from specified potential future losses or damage.